Helping founders + SME leaders in hospitality build and deliver smart, profitable operations. Faster.
What can I do for your business?
Experienced Leader On Tap
Build Tech Stacks Everyone Loves
With deep experience in both hospitality operations and technology, I build tech stacks that can drive revenue, save money, and increase productivity that teams and customers will actually love to use. Initial tech stack audits, recommendations, RFPs, negotiating a purchase and implementation of systems.
Reduce, Rebase and Evolve
Rebasing and restructuring your labour model requires much more than cutting hours. Site-level review of base rotas, flex targets and budgets to eliminate labour spend creep. Alongside evolving your operation to better deploy technology, a modern service model, and workforce management practices will ensure profitability in this tough trading environment.
Scalable Operating Systems
Beyond a certain threshold, the way you operate becomes equally as vital as the work you do. Embed a comprehensive framework that encompasses goal setting, work management, a company rhythm, a proper communication structure, internal processes, and systems that keep the organisation flowing.
Working with me
CEO & Founder @ Ballie Ballerson
Wenny Armstrong
"I had the delight of employing Travis at my business for 18 months. As a founder, I had many chunky projects kicking around my head that I was able to delegate. Travis could start and finish a wide range of projects, and ultimately decomplexified and improved the business. I can not recommend him more highly and it is with regret he no longer works for me."
Interim People Director @ NQ64 Arcade Bars Ltd
Chantal Wilson
"Travis is a real innovator; always willing to find different solutions to age old problems. I love that! He is a thinking partner that I admire and learn from, the impossible is always possible. If you want insight from a new and different perspective, call Travis."
Director of Operations (UK) @ Vapiano
Steve Collard
"I gained a lot from working alongside Travis, not least from his creative thinking and unique insight, but also his professionalism, positivity, consistency and of course from his sense of fun - he’s a good guy to be around; an energy giver. Wouldn’t hesitate to recommend Travis at any senior level within our industry, he is very capable."
VP Sales @ Figures
Alex King
"The great thing about having a career is that it gives you a chance to meet amazing people. Travis is one of those people. He is truly exceptional. He is eminently capable of doing everything a fast-growing start-up needs. From building out a CS process, marketing campaigns, and managing discovery calls, to revenue operations. He. is not just capable, he is a pleasure to work with. I would put Travis in the top 1% of people I have worked with. I hope our paths meet again."
CEO @ Rotageek
Chris McCullough
"I worked with Travis for nearly 4 years at Rotageek. Travis brings experience, logic and energy to any role. He has the ability to turn his hand to any task and is able to pragmatically break down a problem into component parts and step through them, to achieve a result. This is a rare skill set and for scaling companies, a valuable one. Travis is a great 'people person'. He motivates others and his energy and enthusiasm are infectious. We were lucky to have Travis join us at Rotageek and I have no doubt that he'll be ridiculously successful in his career. If you have the opportunity to appoint Travis to your team, take it. He will make an impact and show others what 'good' looks like."
Founder @ BabaBoom
Eve Bugler
“Travis has the experience and mindset of an owner that sets him apart from other advisors.
His ability to work out what matters to your team and to live and breathe a culture is first-class. He’s a natural and dextrous problem solver, with a really broad skill set covering tech, ops, food & and general management so he can wear many hats with credibility and provide a holistic perspective. He is the person who you want by your side when as a founder you are going through the tough pivotal moments, not only because he will deliver the results, but also because he’ll make the journey more enjoyable."
Grow with Thrifty
Happy Customers
Sales Calls
Team members
Global Revenue
Over the last 20 years, we have achieved exceptional results across various stages and sectors within the hospitality and leisure industry, including restaurants, pubs, bars, and nightclubs as well as competitive socialising. Our expertise covers all aspects of a business operation with an experienced down-to-earth cross-functional approach.
Performance
Create and foster a fast-moving, open, goal-focused, accountability culture that gets real revenue and EBITDA results
People
Full lifecycle advisory ability from attraction to alumni. People Ops. Employee Relations and org design
Product
Concept and offer creation, customer journey and experience design, operational and profitable delivery of food and drink
Property
Site selection, operational design that works, PPM and R&M setup and management processes. Keeping operations safe and legal
Growth Strategy
5, 3, 1 year mission, goal, actions strategy framework, quarterly and annual business planning facilitation, OKR and other goal setting methodologies, EOS
Technology
Systems evaluation and recommendations, implementation partner, project management and systems administration
Processes
SME business operating cadences, meeting structures, accountability, efficient automated processes to eradicate low-value work
Sales + Marketing
Advisory across digital marketing, campaigns, brand, pre-booked sales, customer service, support and events
Ready to discuss a project?
If you’re a founder, owner or director from an emerging start-up, a fast-growing scale-up, or a stalled organisation, I'd love to connect.
Schedule a call
This call is to learn more about you and your business and allow us both to assess our mutual fit, but I'm here to help... and love supporting you with quick advice or connections across our network. There's no hard sell! Let's chat!
Pricing Packages
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Standard
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Premium
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